Frequently asked questions

How do I know my order went through?

You receive a confirmation by email as soon as the payment is confirmed. You will also find the order in your account under My orders.

Which payment methods can I use?

Payment runs through our payment provider; which methods are available is shown at checkout. Your card or account details are processed by them and do not reach our servers.

Do prices include VAT?

Yes. All prices on the site include VAT. Shipping is calculated separately and shown before you confirm.

How many capsules are in a box?

Our capsules are sold per box of 100. One item ordered is therefore one box of 100 capsules.

Can I order without an account?

For a repair, yes: you get a personal tracking link. For a shop order an account is needed, so you can find your order again later.

What does shipping cost?

Shipping within Belgium and the Netherlands is a flat amount per order, and from four boxes we deliver free. The exact amount is shown at checkout, before you pay.

How do I track my parcel?

As soon as your parcel is handed to the carrier, you receive an email with the tracking details. The status also appears with your order in your account.

Do you deliver outside Belgium and the Netherlands?

Which countries are possible is shown at checkout. If yours is not listed, get in touch.

Can I return an item?

As a consumer you have fourteen days to change your mind after receipt. Tell us within that period and return the item unused, in its original packaging. The cost of return is yours.

Does that apply to coffee and capsules too?

Not to sealed packaging you have opened: for reasons of hygiene and shelf life those cannot be taken back. Unopened is fine.

How much warranty do I get on a machine?

New machines carry the statutory two-year warranty against defects already present on delivery. Wear from normal use and damage from lack of maintenance, such as not descaling, are not covered.

What does a repair cost?

That depends on the machine and the fault. After the diagnosis you receive a quote covering parts and labour. We only carry out the repair after your approval.

How long does a repair take?

It varies per machine and depends on parts availability. We keep you informed through your repair file.

Do I need an account for a repair?

No. You can request a repair without an account and follow it through a personal link sent to you by email.

Do you repair all brands?

Send us the details of your machine through the request form. We will tell you whether we can repair it.

Do you also sell spare parts?

No. We fit parts during a repair; they are stated in the quote beforehand.

I have forgotten my password.

Contact us and we will help you.

What happens to the photographs I send with a repair?

They are not public on the internet. Only you and our staff can retrieve them, and we automatically strip the metadata from the photograph, including location data.

Do you use cookies to track me?

No. The site uses three cookies and all three are needed for it to work: your language choice, your basket and your sign-in. There are no analytics or advertising cookies.

Do get in touch. If it concerns a repair or order in progress, mention the number and we will find the file immediately.